GUEST APP
The hotel guest app your guests actually use.
A web-based hotel guest app, branded to your property. Guests open it from a link, no app store needed. Sofitel Mexico saw 800% ROI in year one.
800% ROI | 80% Online Check-in | 100+ PMS Integrations | Go Live in 2 Weeks | 70+ Countries
Duve was built from inside the hospitality industry. Not by consultants looking in from the outside.
The hotel guest app handles the admin your team shouldn’t be doing manually: check-in forms, passport scans, room info, directions, Wi-Fi codes. Your staff gets the time back. Guests don’t wait. That’s why 1,000+ properties in 70+ countries use it today.
A couple books an anniversary weekend. Before they land, they get an offer: late checkout and a room upgrade. They say yes to both. That’s $120 you didn’t have to chase.
Duve knows who the guest is, what they booked, what language they speak. The app shows them offers that make sense for their stay, not a generic catalogue.
Managing five properties that each do things differently? The Guest App runs the same across all of them.
One setup, one brand, one system your GMs don’t have to learn from scratch. It connects to your PMS (Opera, Mews, Cloudbeds, and 100+ others), so reservations, guest data, and upsells sync automatically. No double entry.
No download. Guests open it from a link.
Before arrival, guests get a WhatsApp or SMS with a link. You set the rules, Duve sends it automatically. The guest taps the link. The app opens in their phone browser, branded with your logo, your colors, your content. No app store. No download. No "please install our app." Works on any phone, any language (22+ supported). And guests actually use it, because there's nothing to install.
Everything your guest needs, one tap away
Room key on their phone. Chat with the front desk in their language. Spa booking. Restaurant menu. Late checkout request. Wi-Fi, directions, house rules. It's all in one place, and it's all updated in real time. If you change the breakfast hours, every guest sees it immediately. No reprints, no WhatsApp blast.
Revenue your front desk doesn't have to chase
Guests browse upgrades, late checkouts, spa, dining, and experiences from the app. The offers match their profile and booking. They buy when they're ready, not when your team remembers to ask. Sofitel Mexico Reforma ran this for a year: 800% ROI. And your staff can still be part of it. You set the rules, approve the offers, and see exactly which upsells came through the app and which team member drove them. It's not replacing your team. It's giving them a tool that works while they're doing everything else.
Stop reprinting 130 guest books
One hotel cluster was reprinting 130 guest books every time they changed a restaurant recommendation. With Duve's Guidebook, you update it once and every room sees it immediately. Local recommendations, house rules, spa menu, transport info, emergency numbers. It's all in the Guest App, always current, in the guest's language. No PDFs. No binders. No "ask at the front desk."
"As a 5-star hotel, Duve’s ability to tailor communications to each guest profile individually has been invaluable, driving highly effective results."
Tracey Carter Knox
Director of Revenue, Sofitel Sydney Darling Harbour (590 rooms, 5-star)
“What drew us to Duve was how effortlessly it automates the guest experience while still allowing for deep personalization. We had used another guest app before, but Duve truly takes it to the next level."
Sarah Aitken
E-Commerce & Digital Marketing Manager, Sofitel Fiji (switched from another guest app)
"Some may worry that automation removes the personal touch, but Duve does the opposite—it provides valuable guest insights that allow us to personalize interactions before, during, and after the stay."
Ndèye Ngoné Fall
Guest Relation Director, Pullman Paris Tour Eiffel (430 rooms)
Hotel Guest App: Frequently Asked Questions
Do guests need to download an app?
No. Duve’s Guest App is web-based. You send guests a link via WhatsApp, SMS, or email before arrival. They tap it and the app opens in their phone browser. No app store, no installation, no friction.
Does it work with my PMS?
Duve connects to 100+ property management systems, including Opera, Mews, Cloudbeds, Protel, and Apaleo. Reservation data syncs both ways. No double entry, no data gaps.
Does it support smart locks and mobile keys?
Yes. Duve integrates with Salto, ASSA ABLOY, TTlock, Akiles, Nuki, and Yale. Guests can open their room door directly from the Guest App.
How long does implementation take?
Most properties go live in under 2 weeks. Duve connects to your existing systems. There’s no PMS migration and no system replacement.
What ROI can I expect?
Sofitel Mexico Reforma achieved 800% ROI in the first year through automated upselling via the Guest App. Merrill House saw over 400% ROI within the first month. Typical payback is within weeks, not months.
Is it branded to my property?
Fully white-label. Your logo, your colors, your content. Guests see your brand, not Duve’s. It looks and feels like your own app.
What's the difference between Duve and my PMS guest portal?
Your PMS manages reservations. Duve’s hotel guest app manages the guest experience. From pre-arrival communication and online check-in to in-stay upsells, a digital guidebook, and post-stay feedback. Duve sits on top of your PMS, it doesn’t replace it.
Can staff track upsell commissions?
Yes. Duve supports a hybrid model: automated offers through the app plus manual control for staff. Your team can approve offers, set rules, and see exactly which upsells came through the app and which team member drove them.
Live in under 2 weeks. Works with your PMS.
Create memorable stays with personalized guest journeys by Duve.
Everything You Need for Exceptional Guest Experiences
Online check in
Guest app
Mobile Key Integration
Communication hub
DuveAI
Upselling
Mobile Ordering
Digital checkout
Data & Analytics
We're building the world's best guest experience platform.
Online check in
Guest app
Upsells
Digital spots
Communication hub
Mobile key
Marketplace
Generative AI Agents
Digital checkout
The Guest Experience Platform
Hoteliers Trust
Guest Experiences, Redefined.
Duve’s personalized Guest App gives your guests everything they need—right from their phone, without a download. Ready to discover more?
