The Guest Experience Platform that sits on top of your PMS
Online check-in, a branded guest app, unified messaging, digital keys and upsells in one platform. Your PMS carries on running the property.
- Guests arrive already checked in
- WhatsApp, SMS, email and OTA messages in one inbox
- Every offer personalized for each guest
proven results that speak for themselves
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Why run six tools when one covers and connects the whole guest journey?
Nobody chose a fragmented guest journey. Properties bought a check-in tool one year, an upsell tool the next, and a messaging tool after that, and now nobody can say what was promised to a guest or who promised it.
Duve is the layer that holds all of it: pre-arrival check-in, the branded guest app, every message in one inbox, digital keys, upsells and checkout, with one guest profile behind them. That single profile is the point. What a guest tells you at check-in is what decides the offer they see on night three, and that only works if both live in the same system.
Check-in and checkout, finished before they reach the desk
Guests confirm their details, upload an ID, sign the registration card and put a card on file from their own phone before arrival. No app, no password. Every field writes back to your PMS, so nobody retypes a passport number at 11pm.
Up to 16 steps, each switchable, each filterable by booking source. A direct guest completes the full flow. An OTA guest sees only what your compliance actually requires. For anyone who arrives having ignored all of it, the same system runs on a lobby tablet, a QR code, or with a member of staff.
Every channel in one inbox
WhatsApp, SMS, email, in-app chat, and OTA messaging from Airbnb and Booking.com, all in one place, each conversation carrying the guest's real name, dates, room type and booking source. Your team stops asking which room someone is in, and nobody runs guest communication from a personal phone.
Scheduled messages cover the moments that repeat: a welcome note on arrival day, a reminder for the guest who has not checked in, a mid-stay message, a checkout reminder. Conditions and mute hours are set once.
Built to connect to what you already run
Direct integrations with Mews, Opera Cloud, Cloudbeds, Guesty and Protel, plus dozens more through connectors including SiteMinder, Hapi and Impala, as part of 150+ integrations across locks, payments, POS and channel managers. Two-way, so guest data and upsell charges write back to the reservation. Digital keys run on ASSA ABLOY, Dormakaba, Salto, Onity, Nuki, TTLock and Hotek, with no new hardware to buy.
AI that answers from the reservation, not from a script
DuveAI handles the questions that repeat every night, in the guest's own language, using their actual booking and your own content. It scores every incoming message for urgency and sentiment, so a complaint reaches a person immediately while a Wi-Fi question resolves itself.
You choose how far it goes. Suggestion mode drafts every reply for a person to send. Auto answer mode replies directly and escalates when it is not confident. It has no access to rate, payment status or billing, and those questions always go to your team. At Sofitel Sydney Darling Harbour it handles 67% of messages automatically.
Upsells that reach the guests email never does
Most upsell tools depend on an email open. Duve puts offers where guests already are: inside the check-in flow they have to complete, inside the guest app they open for the Wi-Fi password, and behind QR codes around the property. Room upgrades, early check-in and late checkout are priced against live PMS availability, so nothing is sold that cannot be delivered.
MGallery Boutet in Paris reports 571% ROI. Novotel Geelong grew upsell revenue 200% while removing the 21% commission its previous tool charged.
"As a 5-star hotel, Duve’s ability to tailor communications to each guest profile individually has been invaluable, driving highly effective results."
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
"Duve has become an essential platform for us as we continue to prioritize exceptional guest satisfaction and hotel efficiency.”
Jonathan Cachan
Director of Strategy and Innovation, Astotel Group (Paris)
"With Duve, we’ve been able to centralize and personalize the entire guest experience at scale. As a luxury brand, guest satisfaction is extremely important to us—and with Duve, our communications feel tailored to each guest. When they receive an email, it truly feels like it was written just for them."
Sylvain Chauvet
General Manager, Sofitel Mexico City Reforma
Hotel Guest Experience Platform:
Frequently Asked Questions
Does Duve replace our PMS?
No. Duve sits on top of your PMS and owns the guest-facing layer. Your PMS keeps rates, inventory, housekeeping, folio and night audit, and the sync runs both ways.
What is a guest experience platform?
The layer between your PMS and your guest. It covers pre-arrival check-in, the in-stay guest app, messaging, upsells, digital keys and checkout as one connected journey, rather than as separate tools that do not share what they know about the guest.
Do guests have to download an app?
No. Check-in and the guest app run in the guest’s own browser from a link or QR code. The exception is digital keys over Bluetooth or NFC, which need native phone hardware a browser cannot reach, so those use your property’s branded app. Apple Wallet and Google Wallet keys on ASSA ABLOY Vostio V10 and Vconnect need nothing installed.
Which systems does it integrate with?
Mews, Opera Cloud, Cloudbeds, Guesty and Protel directly, plus dozens more through connectors like SiteMinder, Hapi and Impala, as part of 150+ integrations spanning locks, payments, POS and channel managers.
How many languages does it cover?
Guest app content publishes in 20 languages. DuveAI detects the language of each incoming message and replies in over 100, whatever language your own content is written in.
How long does implementation take?
Weeks rather than quarters for a single property. Accor activated its MEAPAC region in 75 days across a portfolio.
Is it secure and GDPR compliant?
Duve is ISO 27001 and ISO 27701 certified, GDPR compliant, and runs on AWS infrastructure.
Live in under 2 weeks. Works with your PMS.
Memorable stays start with personalized guest journeys.
Everything you need for exceptional guest experiences
Online check in
Guest app
Mobile Key Integration
Communication hub
DuveAI
Upselling
Mobile Ordering
Digital checkout
Data & Analytics
Guest Experiences, Redefined.
The Guest Experience Platform
hoteliers trust
